Frequently asked questions


Advance purchase by telephone

For telephone orders, please call the eventim ticket hotline at: + 49 (0) 1806-570070 (0,20 €/call incl. VAT, Mobile max. 0,60 €/call incl. VAT). The hotline is available Mondays to Sundays from 8.00 a.m. to 8.00 p.m.

Online ticket orders

Tickets for GRUGAHALLE events can also be purchased on-line. Please visit the eventim website.

Tickets are generally non-returnable. But if an event is canceled, you can exchange your ticket at the advance sale office where you purchased it.


Entrance is usually 90 minutes before the event begins. Entrance times may vary. Please note the entrance information for the individual event.

To the events calendar


Photo/video cameras and other image and audio recording devices are strictly prohibited at all events. Exceptions are sports events where video/photography is generally allowed for private purposes, but not for commercial use. Professional cameras, like mirror-reflex cameras, are also prohibited. The filming of videos during an event is always prohibited.

Lost and Found

If you lose something during the event, please contact our security staff.

If you notice only after the event that you have lost something, please contact us directly.

Protection of Young Persons Act

For further information please read the Protection of Young Persons Act .

House Rules and Regulations

House Rules and Regulations of Messe Essen GmbH

1. Right of access / House rules

1.1. The fairgrounds are private property the user of which is Messe Essen GmbH, Messeplatz 1, 45131 Essen. The hall area of the fairgrounds of Messe Essen GmbH is not accessible to the public.

1.2. Messe Essen GmbH exerts its owner's rights in the entire fairgrounds through its authorised representatives. In the event of infringements against the House Rules and Regulations, Messe Essen GmbH reserves the right to issue a limited or indefinite ban on the relevant people entering the grounds.

1.3. Only people who are registered by Messe Essen GmbH or the respective event organiser have access to the events in the fairgrounds. Only people who can present a valid authorisation ID or a valid entrance ticket may enter the fairgrounds.

1.4. Visitors to events only have access to the fairgrounds during the opening times of the events and must leave the fairgrounds at the end of the opening times.

1.5 Entering the fairgrounds with vehicles is only admissible with a special permit.

2. General bans

2.1. Commercial photography, filming, production of audio and video recordings as well as drawings, in particular of exhibition stands and exhibits, are prohibited in the fairgrounds. Exceptions are subject to the written approval of Messe Essen GmbH.

2.2. The halls are no-smoking areas. Exceptions to this are only the specially designated areas.

2.3. Youths who are under 14 years of age may only enter the fairgrounds accompanied by a parent, legal guardian or an equivalent supervisor. Exceptions to this only apply if there is an explicit notice at the cash desks.

2.4. Apart from medically necessary wheelchairs, it is expressly prohibited to enter the halls with inliners or other roller skates, skateboards, scooters and other mobile equipment, bicycles, electric scooters or mobile tables.

2.5. It is not permitted to distribute publications or affix advertising stickers or posters or to make other unauthorised use of advertising media in the fairgrounds without the prior written permission of Messe Essen GmbH. In this connection, exhibitors can reach a special agreement with Messe Essen which relates exclusively to the exhibition stand.

2.6. Fireworks and other pyrotechnical products must not be ignited in the fairgrounds; fire and naked flames are forbidden.

2.7. It is not permitted to stay overnight in the fairgrounds.

2.8. Animals may only be taken into the fairgrounds with the approval of Messe Essen GmbH; guide dogs are an exception. If approval is granted, the person who takes in an animal must ensure that risks to or disadvantages for Messe Essen GmbH or third parties do not arise. In all cases it is, however, not permitted to allow animals to run around freely.

2.9. Commercial and aggressive begging and soliciting in the fairgrounds, especially in the outdoor areas and car parks of Messe Essen GmbH, are not permitted.

2.10. Any commercial activity, assemblies, parades, surveys, statistical investigations or comparable events in the fairgrounds without the prior written permission of Messe Essen GmbH are forbidden, notwithstanding the right to participate in events in the fairgrounds as an exhibitor or visitor.

2.11. It is not permitted to take weapons as defined by Section 3 1 of the German Firearms Act (WaffG) as well as reportable objects and substances of any kind into the fairgrounds unless Messe Essen GmbH has issued a special written permit.

2.12. For safety reasons, Messe Essen GmbH is entitled to check the contents of vehicles, bags and other containers as well as the clothing of people entering the fairgrounds. Messe Essen GmbH is entitled for safety reasons to prohibit people taking bags and similar containers into certain areas of the fairgrounds and/or for certain events.

2.13. The facilities available to visitors must be used and treated with care and respect. Any dirt, environmental contamination or pollution within the fairgrounds is prohibited.

2.14. For safety reasons, the fair company may order the closure of rooms or buildings and their evacuation. People who are in these areas must follow the instructions and should go to the respective assembly points outside.

2.15. In individual cases, the instructions of the security staff are to be followed.

3. Liability and final provisions

3.1. Messe Essen GmbH and its employees/vicarious agents are only liable for damage if it is attributable to wilful or gross negligence of these people or the legal representatives of Messe Essen GmbH. However, the limitation of liability does not apply if the damage arises from injury to life and limb or health which is attributable to the culpable behaviour of Messe Essen GmbH and/or the above-mentioned persons.

3.2. In the case of infringements against these House Rules, Messe Essen GmbH reserves the right to take civil and criminal action against the offender.

3.3. The individual provisions of these House Rules and Regulations apply independently of each other. If one provision is ineffective, the effectiveness of the other provisions remains unaffected.

4. Emergency telephone numbers:

Emergency number Messe Essen: +49(0)201 – 7244 666

Police: 110 (external)

Fire Brigade: 112 (external)

Essen, 31 January 2012

Messe Essen GmbH

Should you have any questions or need additional information, we are happy to help.

Phone: 0201 – 7244-0